How it works
Disputes succeed when the right argument lands at the right desk by the right deadline. Dot & Cross turns that workflow into software you supervise — not paperwork you push.
01 — Intake
Share a bill, denial letter, EOB, or describe the situation in your own words. The Case Agent reads everything, asks two or three short questions, and tells you what it sees — including a realistic recovery range. No commitment.
02 — Plan
The agent identifies the relevant protections — federal and state — drafts a strategy, and shows you the letters and filings it intends to send. You approve before anything goes out.
03 — Action
Letters go out by certified mail with return receipt. Filing deadlines, statutory windows, and response timers are tracked automatically. You will never miss a deadline because we forgot.
04 — Watch
Responses are logged, parsed, and summarized. If the institution agrees, we close the loop. If they delay, ignore, or escalate, the agent escalates back — to a complaint, agency filing, or paralegal review.
05 — Resolve or refer
When the dispute sits cleanly within software's range, we resolve it. When it crosses into territory that needs an attorney — class action, complex litigation — we say so and refer to a vetted lawyer in our network.