FIRST MONTH FREE+50% OFF FOR LIFE

Dot & CrossReserve my spot
Utility billing · Shutoff · PUC complaints

Utility billing wrong — or threatening to shut you off? PUC freezes the meter.

Filing a Public Utility Commission complaint forces the utility to halt collection and prove the charges. Meter accuracy testing, billing-error investigations, and shutoff-protection rules all live at the PUC level.

$100 – $2,000 typical · Plus shutoff prevention and payment-plan rights

FREE

first month

50% OFF

for life

+1 mo

per friend

No limit on number of discounts·No credit card required*

If any of this is happening to you

We have the playbook for your exact situation.

Bill spiked with no usage change — possible meter or estimation error

Shutoff notice received and you can't get a billing dispute heard

Charged for service you never received or after you moved out

Disconnection during a medical-protection or weather-protection window

Refused a payment plan you're statutorily entitled to

The law on your side

State PUC Tariffs + Shutoff Protections

Authority

State PUC regulations · NAESB billing standards

Each state PUC sets the rules: deposit refunds, meter-testing rights, billing-error procedures, shutoff protections (medical, weather, dispute-pending). Filing the formal complaint freezes collection while the PUC reviews — utilities almost always settle to avoid a written ruling.

The process

Three steps. The agent does the rest.

01

Send us the bill.

Upload the document — bill, denial letter, deposit itemization, collection notice. We read it, identify which protections in State apply to your specific facts, and tell you what we’d recover. Free triage.

02

Approve the plan.

We show you the theory of the case — which laws apply, which letters we’d send, what the recovery range looks like. Nothing goes out until you say go.

03

We do the rest.

Certified mail, deadline tracking, response parsing, escalation when ignored. You only hear from us when there’s a decision to make. Most cases resolve in under 30 days.

Questions, answered

Common questions.

  • No. State PUCs receive thousands of complaints and they're a routine cost of doing business for utilities. The complaint freezes the disputed amount only — you keep service and the rest of your account remains in good standing.

Still wondering? Email hello@dotandcross.io — we read every message.

Closes the day we launch

First month free.
50% off for life.

Two minutes to reserve your spot. Drop your email — we’ll handle the rest when we open.

No limit on number of discounts·No credit card required*

Fine print

  • Founders deal — First month of subscription is free for waitlist members ($19 base fee waived). After the first month, waitlist members pay 50% off the standard subscription rate ($9.50/month instead of $19), locked in as long as you remain a member. Per-action fees (certified mail, agency filings, notary services) still pass through at cost. No contingency cuts on what you recover. Offer closes when we open to the public.
  • Referral program — When a friend signs up through your share link and makes their first transaction of $5 or more (any subscription or per-action charge), you and your friend each unlock 1 free month of subscription. There is no cap on how many free months you can stack. Free months don’t expire and are not clawed back if your friend later cancels.
  • Email & privacy — No credit card required to join. We won’t email you again until we’re live. Cancel your subscription anytime after launch.