The airline insists I accepted the voucher — am I locked in?

Not necessarily. DOT's rule entitles you to a cash refund as the default, and accepting a voucher under misrepresentation doesn't waive that right. We file the DOT complaint that forces the airline to substantiate the voucher offer and your acceptance.

What about international flights?

EU 261/2004 covers EU departures: €250–€600 in compensation for cancellation or significant delay. Montreal Convention adds ~$1,780 SDR for international baggage. We file whichever regime applies to your itinerary.

Airlines · DOT refund rule · Denied boarding

Flight canceled or delayed? DOT now forces airlines to refund — most passengers don't ask.

DOT's 2024 auto-refund rule: significant delay, cancellation, or schedule change = cash refund. Not a voucher. Plus involuntary-bumping compensation under 14 CFR Part 250. We file the DOT complaint and the credit-card chargeback in parallel.

$200 – $3,000 typical · up to $2,150 on involuntary bumping

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If any of this is happening to you

We have the playbook for your exact situation.

Flight canceled and the airline only offered a voucher (you're owed cash)

Three-hour-plus delay on a domestic flight — automatic refund eligible

Bumped from an oversold flight — denied-boarding compensation up to $2,150

Baggage lost or delayed beyond DOT thresholds

Schedule change moved your flight by hours and they're charging you to switch

The law on your side

DOT Refund Rule + 14 CFR Part 250

Authority

14 CFR §259.5 · 14 CFR Part 250.5

Significant schedule change (3+ hours domestic, 6+ international) requires automatic cash refund. Involuntary denied boarding pays 200% or 400% of the one-way fare, capped at $1,075 / $2,150. Baggage delay thresholds: 12hr domestic, 15–30hr international.

The process

Three steps. The agent does the rest.

Send us the bill.

Upload the document — bill, denial letter, deposit itemization, collection notice. We read it, identify which protections in DOT apply to your specific facts, and tell you what we’d recover. Free triage.

Approve the plan.

We show you the theory of the case — which laws apply, which letters we’d send, what the recovery range looks like. Nothing goes out until you say go.

We do the rest.

Certified mail, deadline tracking, response parsing, escalation when ignored. You only hear from us when there’s a decision to make. Most cases resolve in under 30 days.

Questions, answered

Common questions.

Not necessarily. DOT's rule entitles you to a cash refund as the default, and accepting a voucher under misrepresentation doesn't waive that right. We file the DOT complaint that forces the airline to substantiate the voucher offer and your acceptance.

Still wondering? Email hello@dotandcross.io — we read every message.

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First month free.
50% off for life.

Two minutes to reserve your spot. Drop your email — we’ll handle the rest when we open.